Shipping & Pickup

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

Check the status of your order by logging into your account, using the links in your confirmation email, or through the Shop App powered by Shopify.

We will also send you an email with your tracking number once we’ve processed your order. If you do not receive this notification, please check your spam folder before contacting hello@oakandfort.com or via Live Chat.

Orders placed over the weekend or on holidays will be processed on the next business day. OAK + FORT is not responsible for any delays and/or damages caused in-transit by the postal service or customs agencies.


CAN I SHIP MY ORDER TO A PO BOX?

Orders can be shipped to PO boxes. 

 

WHAT ARE MY SHIPPING OPTIONS?

US domestic delivery orders over $78 pre-tax are eligible for free shipping. US domestic orders below $78 have a flat fee shipping rate of $4.95 + applicable taxes. 

Alaska and Hawaii orders over $125 pre-tax are eligible for free shipping. Alaska and Hawaii orders below $125 have a flat fee shipping rate of $14.95 + applicable taxes. 

All Guam, Puerto Rico and US Virgin Islands orders have a flat fee shipping rate of $22.95 + applicable taxes. 

Customers can also choose to purchase items for pick-up in their local store. In the check out, available inventory locations are displayed, and you can select a store for pick up. Note that you cannot combine both shipped and picked up items in one transaction.

 

HOW LONG DOES SHIPPING TAKE?

Please allow 3-5 business days for our warehouse to process your order before the parcel is shipped. Note that fulfillment times can vary especially for pre-ordered items, during sales and holidays. Parcels are shipped with the carriers and take approximately 1-7 business days. Exact timelines may vary.

 

MY ORDER CONTAINS PRE-ORDER ITEMS, HOW WILL IT SHIP?

Your entire order will ship once the pre-ordered item is available. Note that shipping times are estimates.

 

WHY DOES MY ORDER HAVE A SURCHARGE?

An additional fee to ship heavier items is automatically applied to orders. The fee will be displayed at check out and is non-refundable.

 


WILL I BE CHARGED ADDITIONAL BROKERAGE FEES, IMPORT TAXES, OR DUTIES?

If your order is shipped within the US, you will not be charged additional brokerage fees, import taxes, or duties.

 

WHAT HAPPENS WHEN I AM NOT AT HOME TO RECEIVE MY ORDER?

It is at the discretion of the carriers to determine if it’s safe to leave the parcel at your door. If they require a signature or if they deem it unsafe to leave the package at your door, the package will be returned to our warehouse or held at a carrier's depot for up to 14 business days. You can pick the package up at the depot or call the courier and arrange for re-delivery. If you fail to do so, the package will be returned to OAK + FORT’s Distribution Centre, and we'll process a refund less the cost of shipping.