Returns & Exchanges

WHAT IS OAK + FORT’S RETURN POLICY?

Items purchased at regular price or have a discount up to 25% off are eligible for a full refund onto the original method of payment within 21 days of purchase in store or 21 days of online order arrival. After this period, we will no longer accept return requests.

Return conditions:

  • Request must be accompanied by a valid receipt
  • Request must be made in the same country of purchase
  • Items must be in original condition (not worn, washed or damaged) with tags attached
  • Shoes must be in their original box
  • Jewelry must be in their original packaging


Items purchased with a combined discount of greater than 25% off are final sale—no refunds, exchanges or store credit.

For hygienic reasons, the following items are final sale:

  • Intimates
  • Swimwear
  • Bodysuits
  • Headwear
  • Hosiery
  • Face masks
  • Earrings

We reserve the right to deny any return requests. We do not offer store credit or exchanges. We do not accept return requests for online international orders. 

SALE MERCHANDISE
Purchases made with a combined discount of greater than 25% are final sale (includes markdown items and promo code usage).

HOW CAN I RETURN MY STORE PICKUP ORDER?
You can return your in-store pickup orders through the mail or at a retail location within 21 days of purchase accompanied by the original receipt and in original condition. After 21 days the items are no longer eligible for refund, in-store exchange, or store credit. Please see our return policy for more information about exclusions and exceptions.

CAN I RETURN MY ONLINE ORDER IN STORE?
Yes, you can return your online order in store (or through the mail) within 21 days of purchase accompanied by the original receipt and in original condition. After 21 days the items are no longer eligible for refund, in-store exchange, or store credit. Please see our return policy for more information about exclusions and exceptions.

CAN I RETURN BEAUTY PRODUCTS?
Beauty products (excluding Nail Lacquer) purchased online may be refunded if they are: in original condition with seal unbroken, requested within the return window and approved by our Client Experience team. Nail Lacquer is considered final sale and not eligible for a refund, exchange, or store credit.

DOES OAK + FORT OFFER PRICE ADJUSTMENTS?
OAK + FORT does not issue any price adjustments.

HOW DO I REQUEST A RETURN?
Please first ensure that your items are eligible and that you request your return has been made within the return window. If your items are not eligible for a return, or your request is past the window for return your return request will be denied.

To request a return for items purchased online, please visit REQUEST A RETURN and follow the prompts. Please note that customers are required to cover return shipping costs.

HOW SOON WILL I RECEIVE MY REFUND FOR MY RETURN?

Once your return has been received at our Warehouse, please allow up to 10 business days and up to 15 business days during the holiday season to process your return.

Depending on your financial institution, it can take 3-7 business days for the refund to appear on your statement. If you do not see the refund past 7 business days, please reach out to your financial institution.