Online Purchases Return Policy

 

Online purchases can be returned online (shipped back to our warehouse) or in store.

 

Please note shipping fees are non-refundable.

 

Items purchased at regular price or have a discount of less than 20% off are eligible for a full refund onto the original method of payment within 21 days of online order arrival. After this period, we will no longer accept return requests.

 

SALE ITEMS

Online purchases made with a combined discount of greater than or equal to 20% are final sale (includes markdown items and promo code usage)—no refunds or merchandise credit.

 

If an item arrives with imperfections, customers may be considered for a partial refund upon submitting proof of damage. Each request is reviewed individually and any refund is issued at the sole discretion of our team.

 

CHECKOUT+

Customers may purchase optional Checkout+ coverage online for eligible US orders which provides:

·       Free returns on your order: We'll provide you with a free return shipping label. Items are still subject to return policy conditions.

·       Package protection: If your package is lost, stolen or damaged, we've got you covered. 

 

By purchasing coverage, you agree and have read Redo's Privacy Policy and Terms and Conditions. Coverage is subject to OAK + FORT's Return Policy. Shipping protection provided by Shipsurance.

 

For returns back to our warehouse without Checkout+ coverage, customers are responsible for the return shipping costs and must purchase a return label inside of our returns portal. 

 

To start an online return back to our warehouse, visit our US returns portal.

 

IN STORE EXCHANGES

Online purchases made with a combined discount of less than 40% off can be exchanged in store only within 21 days of online order arrival.

 

INTERNATIONAL ORDERS

Orders outside of Canada and the US are final sale—no refunds, exchanges or merchandise credit.

 

In Store Purchases Return & Exchanges Policy

 

In store purchases can be returned or exchanged in store only.

 

Items purchased at regular price or have a discount of less than 20% off are eligible for a full refund onto the original method of payment within 21 days of purchase in store. After this period, we will no longer accept return requests.

 

SALE ITEMS

In store purchases made with a combined discount of less than 40% can be exchanged in store only within 21 days of purchase. 

 

In store purchases made with a combined discount of greater than or equal to 40% are final sale (includes markdown items and promo code usage)—no refunds, exchanges or merchandise credit.

 

Return Conditions

 

·       Request must be accompanied by a valid receipt

·       Request must be made in the same country of purchase

·       Items must be in original condition (not worn, washed or damaged) with tags attached

·       Shoes must be in their original box

·       Jewelry must be in their original packaging

For hygienic reasons, the following items are final sale:

·       Intimates

·       Swimwear

·       Bodysuits

·       Headwear

·       Hosiery

·       Face masks

·       Earrings

We reserve the right to deny any return requests. We do not offer price adjustments.