Pre-Orders with Purple Dot

WHAT IS A PRE-ORDER WITH PURPLE DOT?

Purple Dot is our trusted pre-order partner. With Purple Dot, you will be kept in the loop the whole time until we are ready to ship your pre-order.

WHAT HAPPENS TO MY MONEY WHILE I WAIT FOR MY PRE-ORDER?

Purple Dot keeps your money safe and available for a full refund anytime before your pre-order ships. This guarantees that your pre-order will ship or your money back—keeping you in full control if you change your mind. 

WILL I KNOW IF THE SHIPPING DATE CHANGEaS FOR MY PRE-ORDER?

Yes. Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime here

CAN I CHANGE MY SHIPPING ADDRESS?

Yes. Login to your pre-order self-serve portal here to update your shipping details. You will then receive an updated pre-order confirmation email.

WHAT HAPPENS IF I CANCEL MY PRE-ORDER?

You can cancel at any time here before your pre-order ships. You will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank.